Privacy information

This page describes Relivoo’s current data use in plain language.

Information we store

Business accounts include sign-in and business profile details. Customer accounts use a phone number for authentication and may include profile details. Relivoo also stores business–customer relationships, programme membership, stamp transactions, reward unlocks and redemptions.

Feedback

When you send feedback, we store your rating and the optional text and category you provide. If you are signed in, the response may be associated with your business or customer account. We do not use the feedback form to collect passwords, OTPs, session tokens, QR tokens, IP addresses, browser fingerprints or full user-agent strings. Please do not include sensitive information in feedback text.

Phone authentication

Customer phone numbers are used to identify accounts and deliver one-time authentication codes when an approved delivery provider is configured. OTP values are stored only as one-way hashes in the authentication challenge record.

Infrastructure

Relivoo uses hosting, database, image, email, and notification providers to operate the service. Providers process data only as needed to deliver their services under their own terms.

Questions and deletion requests

Contact support@relivoo.in for privacy questions, corrections, or deletion requests.